All patients have the right to voice concerns or complaints regarding the care they received, to have those complaints reviewed, and, when possible, resolved. The presentation of a complaint will not jeopardize patient care or compromise a patient's future access to care here. The Greater New Bedford Community Health Center's policy is to respond to patient complaints as soon as possible and usually within 5 working days of the complaint being filed.
All patient complaints should be directed to:
Greater New Bedford Community Health Center, Inc.
Patient Care Advocate
874 Purchase Street
New Bedford, MA 02740
Tel. (508) 992-6553
and can be filed with:
Board of Registration in Medicine
10 West Street
Boston, MA 02111
Massachusetts Medical Society
860 Winter Street
Waltham, MA 02451-1411
Department of Public Health
Division of Health Care Quality
10 West Street, 5th Floor
Boston, MA 02111
The Patient's Bill of Rights was adopted as a section of the Massachusetts General Law, Chapter III, a copy of which is available for your review upon request.
ANY PERSON WHOSE RIGHTS UNDER THIS SECTION ARE VIOLATED MAY BRING, IN ADDITION TO ANY OTHER ACTION ALLOWED BY LAW OR REGULATION, A CIVIL ACTION UNDER SECTIONS SIXTY B TO SIXTY E, INCLUSIVE, OF CHAPTER TWO HUNDRED AND THIRTY-ONE
Any individual who has concerns regarding patient care or safety at the Greater New Bedford Community Health Center is encouraged to contact our Patient Advocate, Ms. Iza Cales, at 508-992-6553 extension 145.
If concerns in question cannot be resolved at this level, the individual is encouraged, by the organization, to contact the Joint Commission's Office of Quality Monitoring by calling
or by e-mailing